Policy Statement
Elevate Health Australia (Elevate) will ensure that your confidentiality is protected as we abide by The Australian Privacy Principles which set minimum standards covering the legitimate use of personal information. Elevate collects personal information when necessary, when given voluntarily and which is stored safely. Our data storage systems ensure that your information is stored safely and is protected and will not be accessed without authority and shared with any third party without your consent or disclosure is required by law. You have the right to access your records.

All inquiries or complaints about privacy should be directed to the Director of Elevate Health Australia. You can contact our Director at our Head Office on 08 8351 9088 or via email on enquiries@elevatehealthaus.com.au. Elevate is committed to resolving any concerns you may have regarding your personal information and we will respond to you within two (2) business days.


Scope
Elevate respects privacy and is committed to protecting personal information. This Policy outlines our commitment to meet the obligations which we hold in regard to managing personal information we collect regarding our clients, potential clients, contractors and others. Personal information relates to information that can be used to identify that individual.

Elevate is bound by the National Privacy Principles contained in the Privacy Act 1988.


Why does Elevate collect personal information?
Elevate collects personal information in order to conduct our business, to provide our services and to meet our legal obligations.


What kinds of personal information do we collect?
Elevate provides a plan management services, including providing information and advice to clients and parties related to these matters, statutory authorities, and a wide range of service providers.

Personal information can include gender, age, claim or case number, home address or phone numbers, email and language. Health information can include diagnosis, clinical opinions and functional assessments.

In the operation of our business, we are frequently required to collect, use and/or disclose both personal and sensitive information. In most cases, if the personal information we request is not provided, we are unable to supply the relevant service.


How do we collect personal information?
Elevate will generally collect personal information by way of forms filled out by us and our clients, during face-to-face meetings, interviews and telephone conversations and from third parties.


How might we use and disclose personal information?
Elevate uses and discloses personal information to support our clients with their individual plan management services.


To whom we might disclose personal information?

• Your advocate, family member or guardian
• A service provider, a supplier of equipment
• Other companies or individuals who you give permission and who are providing you services
• Any other party that authority has been provided to disclose

How do we keep personal information accurate and up-to-date?
Elevate endeavours to ensure that the personal information we hold is accurate, complete and up-to-date. We encourage contact in order to update any personal information we hold.


You have the ability to gain access to your personal information
Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information which Elevate holds. We will require you to verify your identity and to specify what information you require and we will advise you of the process.


Complaint management process
Should you have a complaint about how we handle your personal information, we would like to hear from you. You can contact our Director at our Head Office on 08 8351 9088 or via email on enquiries@elevatehealthaus.com.au. Elevate is committed to resolving any concerns you may have regarding your personal information and we will respond to you within 2 business days.

If you feel that your complaint has not been resolved, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au/privacy Phone 1300 363 992 or Email: enquiries@oaic.gov.au


Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment.


Enquiries
If you have any questions about privacy-related issues please contact us at Elevate on 08 8351 9088 or via enquiries@elevatehealthaus.com.au.