Feedback & Complaints

Elevate Health Australia is dedicated to improving our services and welcomes feedback. All feedback is treated confidentially as we take your suggestions seriously.

To provide feedback or make a complaint please contact us either by:

  • phone: 1300 114 820
  • email:
  • If you prefer to provide feedback direct to NDIS then please visit the feedback and complaints page on NDIS Website: or call 1800 0355 544

If you are not satisfied by the response provided to you by Elevate Health Australia, or you do not wish to discuss the matter direct with Elevate, you can contact the NDIS Quality and Safeguards Commission by:

  • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
  • Use National Relay Service and ask for 1800 035 544
  • Completing a complaint contact form (

The NDIS Quality and Safeguards Commission can take complaints from anyone about:

  • NDIS services or supports that were not provided in a safe and respectful way
  • NDIS services and supports that were not delivered to an appropriate standard
  • how an NDIS provider has managed a complaint about services or supports provided to an NDIS participant

Should you wish to provide information without personal disclosure, you can do so by completing the fields below outlining your issues, however do not enter your name or email address and we will not be able to identify you.